Why does Orbit Homes collect personal information? How does Orbit Homes use it?
Orbit Homes generally collects your personal information as part of providing you its products and services, informing you about them, complying with its contractual and other legal obligations, running promotions and other marketing activities or administering Orbit Homes’s relationship with you by responding to your enquiries and providing you with information about Orbit Homes events, products and services that may be of interest to you.
Orbit Homes needs your personal information to carry out these aims. Orbit Homes may use your personal information for those purposes, any other purpose listed on a collection statement at the point of collection or in any other way made clear at the time of collecting the personal information.
How does Orbit Homes collect personal information?
Orbit Homes may collect your information in person by sales and customer service staff, via its websites, social media pages, smart phone applications, phone calls and at display sites and other installations on paper forms or electronic devices (Collection Channels).
Orbit Homes may also collect information from you if you provide products and/or services to Orbit Homes (Service Provider Channels), and this personal information is generally collected to assist obtaining the products and/or services from you.
What personal information does Orbit Homes collect?
Orbit Homes collects the types of personal information required to assist with providing Orbit Homes’s products and services and informing you about them.
This includes, through the Collection Channels, personal information such as your name, date of birth, phone number, email and home addresses and information to assist with Orbit Homes’s customer relationship management and market research functions, which may include information relating to your interests, experiences and preferences.
For more specific contracting or finance purposes, Orbit Homes may collect through Collection Channels loan application information, financial / banking information, guarantor / next of kin contact details.
Through Service Provider Channels, Orbit Homes may collect information about your employment or trading history and any business, company or related entity you are involved with.
How does Orbit Homes use your personal information? To whom will it be disclosed?
Orbit Homes may use your personal information for the primary purpose for which it was collected, i.e. the purpose specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel or the purpose that could be reasonably expected at the time the information was collected. Orbit Homes may also use your personal information for a secondary related purpose.
By submitting your personal information, you consent to Orbit Homes using it to:
- a) provide you with products or services;
- b) complete an activity that you have chosen to undertake;
- c) administer Orbit Homes’s relationship with you;
- d) monitor online activity on the Orbit Homes website(s) and/or application(s);
- e) market, improve and add to Orbit Homes’s products and services (including online);
- f) respond to a serious threat to an individual’s life or to public health or safety;
- g) respond to suspected unlawful activity; or
- h) where required or authorised by law.
Orbit Homes may disclose personal information to other entities in the Orbit Homes group of companies to help achieve one of the purposes described above or as required by law.
Orbit Homes may also provide personal information:
- a) to third parties engaged by Orbit Homes to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research and advertising; and
- b) to third parties authorised by you to receive personal information held by us.
Can you remain anonymous or withhold personal information?
Yes. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
In some instances, if you do not provide Orbit Homes with required personal information Orbit Homes may not be able to provide you with the requested product or service, allow you to participate in promotion activities or obtain the product or service you are offering.
As a result, Orbit Homes may need to cease existing sales processes, suspend, cancel or renew a contract (subject to its terms and conditions and relevant laws), withdraw an invitation or offer or decline your entry into a competition.
Will you receive direct marketing?
If you provide us with your personal information and you consent to receiving direct marketing communications from Orbit Homes, you authorise us to send you promotional messages and materials related to Orbit Homes’s products and services, unless you submit a later request not to receive direct marketing communications.
Orbit Homes’s direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
Will your information be disclosed overseas?
Orbit Homes is unlikely to disclose your personal information to any person or entity outside Australia, but will inform you if and when this is necessary.
How can you access and correct your personal information?
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988.
The APPs set out some circumstances in which Orbit Homes is not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.
To protect personal information held by Orbit Homes, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).
Orbit Homes encourages you to update us so that Orbit Homes has accurate, current and complete information. You may correct any errors or request that Orbit Homes deletes all or some of your personal information. You may also submit a request not to have any further contact from us.
Does Orbit Homes use 'cookies'?
Yes. When you use Orbit Homes’s website(s) and/or App(s), Orbit Homes or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, Orbit Homes or its IT service providers may collect information like the date, time and duration of visits and which webpages are accessed.
This information is generally not linked to your identity, except where it is accessed via links in Orbit Homes e-message or where you have identified yourself. Orbit Homes may use knowledge of your user experience to better understand what products or services may be of interest to you.
How can you complain about privacy breaches?
If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact the Orbit Homes Privacy Officer via the details provided below. The Orbit Homes Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
Who can you contact about your personal information?
To contact Orbit Homes about your personal information, concerns or complaints, email [email protected]
Alternatively, write to: Orbit Homes Privacy Officer, 286 Mt Alexander Road, Ascot Vale VIC 3032.